Refunds

Last updated: 10 November 2026. Draft: have this reviewed before launch.

Try before you buy: every account gets a free 2-day trial with everything unlocked.

Refund window

If you are not happy, ask for a refund within 14 days of a purchase or renewal and we will refund it in full. Email support@strimmi.app from your account email. Web refunds are issued through Paddle; Google Play purchases can also be refunded through Google Play.

Subscriptions

You can cancel any subscription (Player yearly or Home Server) at any time. It stays active until the end of the paid period, then access stops. Cancelling does not refund the current period outside the 14-day window. The 14 days apply to the first payment and to every renewal. Refunding your first payment cancels the subscription (for Google Play, when the refund also revokes the purchase). Refunding a later payment ends access for that period only; the subscription continues and access returns with the next payment.

Lifetime

Lifetime purchases are refundable within the same 14 days.

Your legal rights

Nothing here limits rights you have under consumer law where you live.